Refunds
policy
Last updated October 8, 2023
Canceling goods
Your right to cancel an order for goods starts the moment you place your order with XIX Vodka and ends 14 days from the day you receive your goods.
Breakages
The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier's documentation.
We must have confirmation of these breakages or shortages within 48 hours of delivery.
Photographic evidence is required by our carrier company if an item has been damaged during transit.
Exchanges
To request a full refund or exchange, please notify us by email to support@xixvodka.com within 48 hours of delivery. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address.
Change of mind
Only unopened products that are in the original packaging will be eligible for refund or exchange.
Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs.
We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
If you fail to meet these terms and conditions, the product will be returned to you and you will not receive a refund.
Refunds
To request a full refund or exchange, please notify us by email to support@xixvodka.com within 48 hours of delivery. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Your return request must also be within 14 days of receipt of the product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs.
1.
transitive To bring (a thing) up to date.
2.
transitive To bring (a person) up to date: to inform (a person) about recent developments.